FAQ

Expandatrack Ltd is a established company and is well known throughout Canterbury.
This gives you peace of mind we are not going anywhere. Also we have over 20 years knowledge in the industry which definitely helps when choosing the right furnishing on your windows or doors.
We are known to be hundreds or thousands less than other companies with measure and quotes.
There is no 'middle-man' when it comes to roller blinds- we manufacture these ourselves so turnaround is fast and efficient.

Our Curtain Range of curtains are mixed with plain neutrals to designs and colorful patterns which there is something to suit everybody's taste.
We offer free samples nationwide and all our stock fabrics are hanging up in full length at our showroom.

This can differ from home to home and also depends highly on what products are chosen.

In saying this our average pricing for houselots currently are between $2000-$5000 so as you can see we are very competitive in a market we have much knowledge about.
Of course this depends qty of windows and furnishings you choose.

Yes of course- we often do this. If your product (wider roller blinds and over length curtain tracks) would incur a shipping charge.
We would advise of this prior to placing the custom order.
Whether you are buying online through our website or you send measurements/plans through; we can work with you to ensure your furnishings and your measuring would be exactly what we would carry out onsite.

We are often asked this question. So now there are many Trends and different blinds coming out on the market just about daily.
Through our experience we believe we can give you a guide for the most thermal blind.

Of course Curtains are always the most thermal (depending on lining etc) as fabric is a thermal property already. 
So here is our recommended list from most thermal to least in our opinion.

1/Roman Blind - These are also made from curtain fabric so therefore would be the most thermal blind
2/ Honeycomb Blind - These have had a lot of research and due to the makeup of the honeycomb fabrics and controls in front (not on side) would have to be the next.
3/ Thermal Roller Blind - Of course if these are fitted outside the frame would make these even more thermal indeed.
4/ Vision Blind - These are made up of a non-thermal fabric however would still apply some form of thermal
5/ Vertical Blinds - Again a non-thermal fabric however unlike the roller blind has many more gaps that heat and cold can escape.
6/ Wooden Blinds - Provide Minimal Insulation due to be wooden and open slats
7/ Aluminium Venetians - Provide minimal insulation due to being aluminium and open slats

We understand there are many more blind products on the market however we have stated some of the more well-known blinds above

If you have cold or non-insulated home then curtains are always the way to go.

Always ensure the lining on the back is breathable and also a thermal lining.
There are many on the market saying they are thermal but would not be much better than a sheet hanging at your window.
Here's a guide to go by for you.

Curtains- Always feel the curtains or samples to ensure they are not voile thin- your curtains also don't have to be over heavy to make them more thermal (this would just put extra strain on your curtain track or rod)
You will know when you feel them-
Lining: If you are after Thermal curtains ensure you don't buy thermal backed or thermal coated curtains. As these will apply a little thermal they wont even be half as good compared to actual thermal lined curtains. Remember thermal backed(coated) curtains cannot breathe so heat will be bouncing off this coating instead of retaining it.

Floor Length curtains always look better (due to the weight of extra fabric) and will always add more thermal insulation to your home.
Fit them above the frame(on the wall) to help with extra insulation above also.

We have an extensive product list which includes the following:

Curtains
Tracks
Roller Blinds
Honeycomb Blinds
Vision Blinds
Voile
Aluminium Venetians
Wooden Blinds
Vertical Blinds
Holdbacks/Tiebacks
Rods
Skylight Blinds
Motorized Tracks

For more information on any of the above products or any product you are unsure if we sell please call us on 0800439726

Different Pleats are very common with our orders.
Different Pleating apart from Pencil Pleat do incur a small extra charge

With our stock curtains the following pleats are available:
Pencil Pleat (default)
Pinch Pleat (single pleat)
Inverted Pleat
Bi-Pleat

With our custom range of fabrics the following pleats are available:
Pencil Pleat
Pinch Pleat (single Pleat)
Bi Pleat
Eyelet Pleat

Our roller blinds are made in our Christchurch warehouse so there is no middle-man.
Becuase of this we carry all parts for if you ever required these>

We offer a full 5 year warranty on all our roller blinds for your peace of mind.
We mainly use 45mm tubing for a solid bulky custom finish to any of your windows
We mainly use stainless chain for the control as it has more weight and wont become brittle over years to come.
Quick turnaround for stock fabrics

We pride ourselves on our products and provide warranties with all of them.
We pride ourselves on looking after our customers following purchase if any issues may occur.

Please see our Terms and Conditions for further information on warranties.

Standard warranties are as follows

Rollers Blinds= 5 years
Curtains = 1 year
Custom tracks = 10 years
Expandable Tracks = 1 year.
All our warranties come with conditions and can be found in our Terms and Conditions

Yes we offer free measure and quotes Canterbury wide.
Our friendly experienced Sales Reps carry all the samples of all our curtains and blinds for your convenience.
However; out of Canterbury we can work with you via phone and email with pricing prior to ensure you are happy with the products/pricing we quote for.

If you live out of Canterbury we offer some solutions for you also.
1/ We can send out free samples via our website direct to your door
2/You can call us or send us your plans/measurements and we can quote you from that.

Most quotes are sent out within 24 hours of having a site measure.
We use state of the art software to ensure your quotation is accurate , detailed and can be sent to you within a minimal amount of time.

The sales rep which carries out the measure is the person which also makes up your quotation
This ensures accuracy is key when creating your quotation for you.

Yes your quotation will be broken down to each of your windows and each product within those windows.

We spent years developing this software to ensure you the customer can easily follow it and also know what each component costs in case you wanted to add or remove anything from your quotation prior to going ahead.

Any changes please contact the rep via phone or email to have edited for you within a timely manner.

There are several ways to book in a free measure and quote with our company.

1/ You can fill out the quote form on the main page of Expandatrack.
This will come directly to us and we will respond within 24 hours to book you in.

2/ You can email us on expandatrack@gmail.com

3/ You can call us on 0800439726 and book on the phone
If shop is closed please leave your name, phone number and specifying you would like to request a quotation and we will be contact the next morning.

Yes we can travel anywhere but depending on distance extra travel costs may occur.

For 'Out of Canterbury' onsite quotes we can work with you via email and phone in regards to measuring and to be able to give you a accurate quotation prior to traveling or installing.
We can assist with free samples, quoting off plans and providing advice in regards to ensuring your measuring is accurate.
Usually out of Canterbury clients approve pricing and samples prior to travelling long distance.

The prefect time to have us through to provide you with a free onsite quote for a new build is once your windows go in.

This would involve talking with your building company to insure you can gain access for this.
What this does also is it gives you plenty of time to go over your quotation and determine  the exact look you would like to go for without any time restraints.

Occasionally depending on the products you choose; we may require a final measure as soon as carpet goes down to insure accuracy when installation day comes.

Yes, we often quote off plans for new builds prior to the building stage.

This gives you a approx figure on our pricing prior to your home being built.
Please note all quotations off plans are approx and is subject to an onsite measure.

Please also ensure your plans have a window schedule and can be easily interpreted.
You may have to ask your building company for this which they should be able to provide you.

When sending your new home plans please include details such as what you would like at any particular windows
If you are unsure please ask for a quote on what furnishings we may recommend for your windows.

Please also include your new build address and contact details so we can be in contact if we are unsure on anything.

You can send your plans through to expandatrack@gmail.com  

Our goal is for you to have your curtains or blinds up in the shortest amount of time.
Below are just guidelines and often you will have your furnishings prior to this date

For all online orders (not custom made) is usually within 2 business days as we use overnight courier.
For all online order (custom made curtains and roller blinds) = 14 days
For all online orders (specialist blinds) = 21 days

For all measure and quotes
We will advise an installation date following any confirmation of a order.
This will be flexible for you and we can work for you for the most suitable installation date.

If you would like to change any part of your order; you would need to contact us as soon as you can.
Please note: Once a order has been confirmed this is usually processed within 24 hours and in many case are dispatched within an hour of confirmation.

Please call us immediately if any changes would be needed and we may be able to assist.

As soon as we receive a confirmation we will book you in for a installation and your order will be processed.
This will usually be carried out within 24 hours of your confirmation.

You will receive an email thanking you for your confirmation along with a proposed installation date and time.
If this time/day does not suit please let us know and we will make arrangements to move it for you.

This gives you peace of mind that you know when we would be coming through to install your chosen furnishings without the hassle of always wondering when they may go up.

We have many customers which have moved into their new home without curtains or are about to within a matter of days.

If you are in this position please contact us at your earliest convenience and we will discuss with you how we can help.
In a lot of cases we have been able to provide a houselot sometimes within 1-2 weeks however this could occur extra costs for the urgency.

This is no problem at all.
Please advise us when confirming your quotation and we will take off your quotation for you.
Please note: any changes with your quotation will require a re-confirmation prior to processing.

We would usually install the curtains and blinds once the carpet is down and cleaners have been through to ensure we fit your furnishings perfectly to the floor.
In many cases the cleaners often come through after the carpet also prior to your furnishings going up.

We take pride in presenting your furnishings (dressing down etc) for when you see them so it is best no-body else touches these prior to you seeing these.
You may have to discuss this with your building company for access and to ensure it wont interfere with driveway work etc.

This all depends on the quantity of windows and products being installed.

A standard houselot usually takes 3-4 hours to install whereas a blind can take as little as 20minutes to install.
Our installers are not contractors so they test the products on site prior to leaving and also vacuum any dust they may have caused.

This adds to our service we take pride in for you and your new home.

You will receive top service using Expandatrack for your installation.
This is achievable as our installers are employed by Expandatrack and are not contractors

Things you should expect are:
Total Professional service
Courteous and friendly service
Shoes off at the door where applicable
Consultation prior and during installation if any questions
Safety on placement of tools where there are young children
All Rubbish and packaging taken away
Vacuumed following installation (where applicable)
Walk through with you to show you the installed products once completed and any cleaning advice.

If you do not receive all of the above please contact us immediately

If you are not 100% happy with your installation please let your installer know prior to him/her leaving

This is the best and quickest way to have anything moved, adjusted or sorted the way you would prefer.

Our Installers carry many parts in their van at all times and usually little adjustments are very quick to undergo.

The time to notify the installer is when he/she show you the installed products following installation.

If it is something you only notice after your installer has left then please let us know and we will sort it out promptly for you.

This can differ depending on qty of products and types of products.

Our software automatically determines the installation charges based on the products you have chosen.

In saying this our installation pricing is very competitive with all our furnishing companies

You will see your installation price in your quotation as your quotation is transparent in every way.

Sorry we do not offer layby or payment terms.

This is mainly due to our products being at amazing low prices already.
Many customers accept part of their quotation and then come back for the rest when they can afford.

Please talk with us about these options so we can help you the best we can.

For all orders we install for you; a deposit is not required unless requested.
For all Pickup orders or orders which are installed by the customer then a 20% deposit is required.

All online orders require full payment prior to processing.

Final Balance is due on Installation day.
Many customers choose to either pay the balance prior to installation day(if they cannot be present) or choose to pay when the installer is onsite so you can see the furnishings prior to installation.

Bank deposit is fine however must be paid prior to installation or proof of bank deposit needs to be shown on the day.
Our installer carries a eftpos/credit machine on the day of installation for your convenience.

Please note: For all credit cards there is a surcharge of 3%

Other forms of payment including cheque and cash are also acceptable
please see our Terms and Conditions for further details.

The following are ways to pay your balance or deposit for your order:

Cash
Cheque
Eftpos
Credit Card (3% surcharge applies)
Bank deposit

For deposits and balances you can choose to pay the installer onsite, bank deposit or pop into our Stanmore road shop.